Your Privacy
Birch Care respects the right to privacy and is committed to safeguarding the privacy of all Australians visiting our website and using the Birch Care app. We subscribe to the Privacy Principles of the Privacy Act 1988 (Cth) under Australian Law.
This policy outlines how we collect, use, disclose, and secure your personal information. By providing your personal information, you consent to its collection and use in accordance with this Privacy Policy.
Collection of Personal Information
Birch Care may collect personal information directly or indirectly through various means including in-person interactions, electronic communications, our website, mobile applications, third-party surveys, and marketing activities. All personal information collected is protected in accordance with this policy.
Use of Personal Information
Personal information collected by Birch Care may be used to provide services, share industry updates, inform you about our organisation, improve service quality, and communicate information that may benefit you.
Communication methods may include telephone, email, SMS, mail, and social media platforms.
Disclosure of Personal Information
We may disclose personal information where necessary to provide ongoing care, ensure service quality, and meet legal obligations. This may include disclosures to NDIA, NDIS, healthcare professionals, legal authorities, researchers, and training organisations.
Information may be shared with employees, government agencies, insurers, contractors, and professional advisers within or outside Australia, where reasonably required. Data used for research or analysis will be de-identified where possible.
Birch Care may also disclose personal information in good faith to protect legal rights, manage business transitions, ensure safety, and secure organisational data.
Security of Your Personal Information
Birch Care has policies and procedures in place to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.
While we take reasonable steps to secure your information, we cannot guarantee complete security of data transmitted electronically or handled by third parties.
Accessing Your Personal Information
You have the right to access your personal information under the Privacy Act 1988 (Cth). Requests may incur an administration fee depending on record size.
Requests to access or amend personal information must be made in writing. Identification or a statutory declaration may be required.
Access may be refused in circumstances permitted under the Privacy Act.
Complaints
Complaints or concerns regarding this Privacy Policy can be directed to 1300 216 716. We take all complaints seriously and treat them as opportunities for improvement.
Changes to This Privacy Policy
Birch Care reserves the right to amend this Privacy Policy at any time. Changes take effect immediately upon publication without notice.
Website & App
You may visit our website at https://www.birchcare.com.au. We implement security measures to protect against viruses and malware.
We may collect technical information such as browser type, operating system, and antivirus software for analytical purposes only. Cookies are used to enhance your browsing experience and may be disabled via your browser settings.
Our website may contain third-party links. Birch Care is not responsible for the privacy practices of external websites, and we encourage users to review their privacy policies.