Frequently Asked Questions
We support people aged 5 to 65 with disability across the Gold Coast, Tweed Heads , Logan, Beenleigh, Ipswich, Brisbane and Beaudesert.
Yes. Birch Care is a fully registered NDIS provider.
We support participants who are:
- Self managed
- Plan managed
- NDIA managed
We provide:
- Social support and community access
- Personal care and daily living assistance
- Supported Independent Living SIL
- Individualised Living Options ILO
- Short Term Respite STR
- Meal preparation and domestic assistance
- Overnight and 24 hour care
- Occupational Therapy through Birch Allied Health
We support people with:
- Physical disability
- Down syndrome
- Dementia
- Brain injury
- Prader Willi syndrome
- Angelman syndrome
- Charcot Marie Tooth disease
- Autism and complex needs
- Schizophrenia
- Multiple Sclerosis MS
- And many more conditions
Yes. Every participant receives a personalised support plan based on their goals, preferences and lifestyle.
If we cannot provide a particular service, we will refer you to trusted providers so you still receive the right support.
Yes. All Birch Care support workers complete a thorough induction process and ongoing online training every year.
Before working in the field, every team member holds all required credentials including:
- NDIS Worker Screening
- Police check
- First aid and CPR
- Relevant qualifications
Yes. We provide 24 hours a day, 7 days a week support including SIL, ILO, overnight care and STR.
No. Birch Care does not provide Support Coordination to avoid any conflict of interest. However, we can refer you to trusted Support Coordinators we work with.
No. Birch Care does not provide Plan Management to avoid any conflict of interest. We are happy to refer you to trusted Plan Managers.
Birch Care follows the NDIS Pricing Arrangements and Price Limits. Late cancellations are charged in line with current NDIS guidelines.
All services are charged in accordance with the NDIS Pricing Arrangements and Price Limits.
Yes. We aim to introduce you to your support worker before services begin so you feel comfortable and confident. We also send you a short profile of your worker before any shift.
Yes. We provide emergency and short notice support where possible, including Short Term Respite STR and Supported Independent Living SIL.
This depends on your funding, needs and staff availability. In many cases we can start supports within a few days once paperwork is completed.
Yes. We welcome family and carers to be involved so your supports reflect your goals and preferences.
Please let us know straight away. We take your feedback seriously and will organise a change if needed.
- We encourage you to speak with us first on 1300 216 716. If you are not satisfied, you can contact the NDIS Quality and Safeguards Commission: Phone: 1800 035 544 Website: www.ndiscommission.gov.au
Contact Birch Care on 1300 216 716 or visit our Contact page to speak with our friendly team.